How long is my experience voucher valid?
Your Experience voucher is valid for 12 months from the date of purchase and can be redeemed on any session within that period. (subject to availability). 6 month Extensions are available by contacting us directly.
Can I reschedule my session?
We operate a strict 7 day cancellation policy as stated in our terms and conditions. Should you wish to reschedule a Tuilagi Spirits Lab session that has been booked we require a minimum of 7 days notice in order to re-schedule the session.
I have purchased a gift voucher, when will i receive it?
When purchasing a Spirits School experience, an e-voucher will be generated and sent to the provided email address within 24 hours.
When can I attend a Tuilagi Spirits Lab Session?
The Spirits Lab experience takes place weekly on the following days and times: Thursdays 2pm, Fridays 2pm, Saturdays 4pm. Spirits School sessions last approximately three hours.
Should I drive to my session?
To enjoy the full experience we recommend organising a lift or traveling by public transport/taxi. There is plenty of opportunity to enjoy a drink throughout the experience and we would hate for you to miss out.
What is there to see and do nearby the Tuilagi Spirits Lab?
Leicester has an abundance of attractions for visitors to immerse themselves in from Leicester Cathedral and the King Richard III visitor centre to beautiful green parks, the largest outdoor covered market in Europe, and a plethora of small workshops converted into lavish bars and restaurants.
How far in advance should I book my session?
To attend on your desired date we recommend a minimum of 4 weeks notice, however this does vary during busy periods of the year.
Where can I stay nearby?
Leicester offers a wide and varied selection of accommodation ranging from B & B’s to Hotels. We recommend reserving your accommodation. Please confirm your session booking before reserving accommodation.
Where can I park nearby to the Tuilagi Spirits Lab?
Visitors can take advantage of the 8,500 off-street and 1,300 on-street parking spaces all within easy walking distance to the Tuilagi Spirits Lab.
For details of all available city centre parking please visit: City Centre Parking